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Privacy Policy

Twinkle Jingle Services

Data Protection Notice

This Data Protection Notice (“Notice”) explains how Twinkle Jingle Services (“we,” “us,” or “our”) collects, uses, discloses, and processes personal data in accordance with the Personal Data Protection Act (PDPA). This Notice applies to personal data in our possession or under our control, including data handled by organisations we engage to process personal data on our behalf.

1. Personal Data We May Collect

Depending on your interactions with us, we may collect personal data such as:

  • Name, residential address, email address, telephone number

  • Photograph

  • Financial information

2. Collection, Use, and Disclosure of Personal Data

We collect personal data only when:

  1. You voluntarily provide it to us directly or via an authorised third party, after:

    • Being notified of the purposes for collection, and

    • Giving consent for the use of your data for those purposes; or

  2. Collection without consent is permitted or required by law.

We may use your personal data for:

  • Providing goods or services you request

  • Verifying your identity

  • Responding to queries, applications, complaints, and feedback

  • Managing our relationship with you

  • Processing payments or credit transactions

We may disclose your data:

  • To perform obligations connected to the goods or services requested

  • To third-party service providers, agents, or organisations engaged to assist us

These purposes may continue even after our relationship with you ends, for a reasonable period (e.g., to enforce contractual rights).

3. Deemed Consent by Notification

We may rely on deemed consent for the following purposes:

  • Delivery of goods or services via third-party delivery agencies

  • Archival and analysis of personal data

  • Occasional promotional communications after a completed transaction or service

  • Publishing photos, videos, or reviews for marketing on our digital platforms

Before relying on deemed consent, we will ensure the collection and use of your data is unlikely to adversely affect you.

  • You will have a reasonable period to opt-out.

  • After this period, you may withdraw consent in writing, and we will process your request within 7 business days.

Note: Withdrawing consent may limit our ability to provide goods or services.

4. Access and Correction of Personal Data

You may request:

  • Access to a copy of personal data we hold about you, or details of how it is used/disclosed

  • Correction or update of your personal data

Submit requests in writing or via email to our Data Protection Officer.

  • A reasonable fee may apply for access requests (we will notify you in advance)

  • Requests may take up to 28 business days to process

5. Protection of Personal Data

We implement administrative, physical, and technical measures to protect personal data, including:

  • Minimising collection of data

  • Authentication and access controls (passwords, need-to-know access)

  • Web security measures

  • OTP/2FA/MFA for secure access

  • Regular security reviews and testing

Note: No method of electronic transmission or storage is completely secure, but we strive to safeguard your data.

6. Retention of Personal Data

We retain personal data only as long as necessary to fulfil its purpose or as required by law.

  • When data is no longer needed, we will cease retention or anonymise it appropriately.

7. Transfers Outside Singapore

We generally do not transfer your personal data outside Singapore.

  • If we do, your consent will be obtained, and we will ensure a comparable level of protection to the PDPA.

8. Contact Information

For enquiries, feedback, or requests regarding personal data:

Effective Date: 12/03/2025
Last Updated: 11/03/2025

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