Privacy Policy
DATA PROTECTION NOTICE
This Data Protection Notice (“Notice”) sets out the basis which Twinkle Jingle Services (“we”, “us”, or “our”) may collect, use, disclose or otherwise process personal data of our customers in accordance with the Personal Data Protection Act (“PDPA”). This Notice applies to personal data in our possession or under our control, including personal data in the possession of organisations which we have engaged to collect, use, disclose or process personal data for our purposes.
PERSONAL DATA
Depending on the nature of your interaction with us, some examples of personal data which we may collect from you include name, residential address, email address, telephone number, photograph and financial information.
COLLECTION, USE AND DISCLOSURE OF PERSONAL DATA
We generally do not collect your personal data unless
(a) it is provided to us voluntarily by you directly or via a third party who has been duly authorised by you to disclose your personal data to us after
(i) you have been notified of the purposes for which the data is collected, and
(ii) you have provided consent to the collection and usage of your personal data for those purposes, or
(b) collection and use of personal data without consent is permitted or required by the PDPA or other laws. We shall seek your consent before collecting any additional personal data and before using your personal data for a purpose which has not been notified to you (except where permitted or authorised by law).
We may collect and use your personal data for any or all of the following purposes:
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performing obligations in the course of or in connection with our provision of the goods and/or services requested by you;
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verifying your identity;
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responding to, handling, and processing queries, requests, applications, complaints, and feedback from you;
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managing your relationship with us; and
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processing payment or credit transactions.
We may disclose your personal data:
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where such disclosure is required for performing obligations in the course of or in connection with our provision of the goods and services requested by you; or
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to third party service providers, agents and other organisations we have engaged to perform any of the functions with reference to the above mentioned purposes.
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The purposes listed in the above clauses may continue to apply even in situations where your relationship with us (for example, pursuant to a contract) has been terminated or altered in any way, for a reasonable period thereafter (including, where applicable, a period to enable us to enforce our rights under a contract with you).
DEEMED CONSENT BY NOTIFICATION
Twinkle Jingle Services may rely on deemed consent by notification to collect, use or disclose your personal data for the following purposes:
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delivery of goods and services via 3rd party delivery agencies.
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archival and analysis of personal data collected.
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occasional direct promotional advertising and publicity communique to client after initial transaction or services with client is completed.
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publishing of photos or videos or reviews for advertising or promotional purposes of products or services rendered to clients, on Twinkle Jingle Services' digital platforms..
Before relying on deemed consent by notification, Twinkle Jingle Services will assess and determine that the collection, use and disclosure of the personal data will not likely have an adverse effect on you.
You will be given a reasonable period to inform us if you wish to opt-out of the collection, use and disclosure of your personal data for such purposes.
After the lapse of the opt-out period, you may notify us that you no longer wish to consent to the purposes for which your consent was deemed by notification by withdrawing your consent for the collection, use or disclosure of your personal data in relation to those purposes.
WITHDRAWING YOUR CONSENT
The consent that you provide for the collection, use and disclosure of your personal data will remain valid until such time it is being withdrawn by you in writing. Please allow us 7 business days to process your request.
Whilst we respect your decision to withdraw your consent, please note that depending on the nature and scope of your request, we may not be in a position to continue providing our goods or services to you and we shall, in such circumstances, notify you before completing the processing of your request.
ACCESS TO AND CORRECTION OF PERSONAL DATA
If you wish to make (a) an access request for access to a copy of the personal data which we hold about you or information about the ways in which we use or disclose your personal data, or (b) a correction request to correct or update any of your personal data which we hold about you, you may submit your request in writing or via email to our Data Protection Officer at the contact details provided below.
Please note that a reasonable fee may be charged for an access request. If so, we will inform you of the fee before processing your request. Please allow us up to 28 business days to process your request.
PROTECTION OF PERSONAL DATA
To safeguard your personal data from unauthorised access, collection, use, disclosure, copying, modification, disposal or similar risks, we have introduced appropriate administrative, physical and technical measures such as minimised collection of personal data, authentication and access controls (such as good password practices, need-to-basis for data disclosure, etc.), web security measures against risks, usage of one time password (OTP)/2 factor authentication (2FA)/multi-factor authentication (MFA) to secure access, and security review and testing performed regularly.
You should be aware, however, that no method of transmission over the Internet or method of electronic storage is completely secure. While security cannot be guaranteed, we strive to protect the security of your information and are constantly reviewing and enhancing our information security measures.
RETENTION OF PERSONAL DATA
We may retain your personal data for as long as it is necessary to fulfil the purpose for which it was collected, or as required or permitted by applicable laws.
We will cease to retain your personal data, or remove the means by which the data can be associated with you, as soon as it is reasonable to assume that such retention no longer serves the purpose for which the personal data was collected, and is no longer necessary for legal or business purposes.
TRANSFERS OF PERSONAL DATA OUTSIDE OF SINGAPORE
We generally do not transfer your personal data to countries outside of Singapore. However, if we do so, we will obtain your consent for the transfer to be made and we will take steps to ensure that your personal data continues to receive a standard of protection that is at least comparable to that provided under the PDPA.
You may contact us if you have any enquiries or feedback on our personal data protection policies and procedures, or if you wish to make any request, in the following manner:
Contact No. : +65 8339 2574
Email Address : sales@twinklejingle.net
Address : 60 Paya Lebar Road #07-54, Paya Lebar Square, S.409051
Effective date : 12/03/2025
Last updated : 12/03/2025