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Services

Terms & Conditions

​(For Event Planning, Site Recce & Decoration Services)

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TWINKLE JINGLE SERVICES

TERMS & CONDITIONS

Effective: 31 August 2026

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These Terms & Conditions apply to all products and services supplied by Twinkle Jingle Services ("TJS"), including event planning, weddings, festive décor, corporate and commercial installations, decoration services and physical products.

By accepting our quotation, making payment, placing an order, confirming a booking, accepting delivery or instructing TJS to commence work, you agree to these Terms & Conditions.

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1. BOOKINGS, QUOTATIONS & PAYMENT

  • Bookings are confirmed only upon receipt of the required payment and written confirmation from TJS.

  • Quotations are based on the information provided at the time of quotation. Changes to design, quantity, venue, dates, access, working hours, materials or scope may result in additional charges.

  • Unless otherwise stated, a minimum 50% deposit is required to secure event/decor services, with the balance payable before installation or commencement of onsite works. Products generally require full payment before dispatch or collection.

  • TJS may suspend or postpone work where payment remains outstanding.

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2. DESIGN, MATERIALS & SUBSTITUTIONS

  • Reference images and mood boards indicate the intended creative direction and are not guarantees of exact duplication.

  • Colors, flowers, foliage, fabrics, ornaments and other materials may vary according to availability, lighting, photography and natural characteristics.

  • Where an approved item becomes unavailable, TJS may substitute a reasonably comparable item.

  • Custom designs, concepts, mood boards, quotations, proposals, drawings and design decks remain the intellectual property of TJS unless otherwise agreed in writing and must not be provided to competing suppliers for reproduction or quotation.

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3. INSTALLATION, ACCESS & VENUE REQUIREMENTS

  • The Client must provide accurate venue information, suitable and timely access, electrical supply where required and all necessary venue, landlord, management or authority approvals unless expressly included in TJS's quotation.

  • Additional charges may apply for waiting time, restricted access, parking, ERP, additional manpower, additional trips, overtime, storage, special equipment, weekend/public-holiday work or other requirements outside the agreed scope.

  • Clients, guests and third parties must not move, modify or interfere with TJS installations.

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4. DAMAGE, LOSS & TJS PROPERTY

  • All rented or TJS-supplied décor, props, equipment and structures remain the property of TJS or its suppliers unless expressly sold.

  • The Client is responsible for TJS property from delivery until collection/dismantling.

  • Lost, stolen, broken, burned, stained, altered or damaged items may be charged at the reasonable cost of repair, professional cleaning or replacement, including associated labor and transport.

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5. DISMANTLING & CLEANING

  • Dismantling covers removal of TJS décor and equipment included in the quotation.

  • General venue cleaning, rubbish removal and reinstatement are not included unless specifically stated.

  • Additional dismantling visits, delays or changes to agreed collection times may incur additional charges.

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6. CANCELLATIONS & CHANGES

  • Unless otherwise stated in the quotation:

    • 28 days or more before event: Eligible amounts may be refunded less administrative charges and costs already incurred.

    • 14–27 days before event: Up to 50% of eligible amounts may be refundable, less costs already incurred.

    • Less than 14 days before event: Payments are generally non-refundable.

  • Customized, fabricated, personalized, overseas sourced and special-order items may be non-refundable once procurement or production has commenced.

  • Date, venue, design or scope changes are subject to availability and may incur additional charges.

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7. PRODUCTS, RETURNS & DELIVERY

  • Standard-stock products may be returned within 14 days if unused, unopened, undamaged and in their original resaleable packaging, subject to applicable law.

  • Customized, personalized, special-order and certain overseas-sourced products are generally non-returnable once procurement or production has commenced.

  • Product damage should be reported within 48 hours of delivery/collection with photographs of the product and packaging.

  • Delivery dates are estimates unless expressly guaranteed in writing. TJS is not responsible for reasonable delays caused by couriers, suppliers, customs, transport, weather or circumstances outside our reasonable control.

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8. SAFETY & CLIENT RESPONSIBILITY

  • The Client must disclose all venue restrictions and ensure that the premises are suitable and safe for the agreed installation.

  • TJS is not responsible for hazards or damage arising from unsafe venue conditions, Client-supplied equipment, unsuitable surfaces, hidden wiring/plumbing, unauthorized modifications or inaccurate information supplied by the Client.

  • Appropriate event/project insurance remains the Client's responsibility where applicable.

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9. LIABILITY

  • TJS will exercise reasonable care in supplying its products and services.

  • To the fullest extent permitted by Singapore law, TJS is not liable for indirect, consequential or unforeseeable losses, loss of profit or business interruption.

  • TJS is not responsible for loss, damage, delay or disruption caused by circumstances outside its reasonable control or by guests, venues, Client-appointed contractors, suppliers or other third parties.

  • Nothing in these Terms excludes or limits liability that cannot legally be excluded under Singapore law.

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10. FORCE MAJEURE

  • TJS will not be liable for delays or inability to perform due to circumstances beyond reasonable control, including severe weather, natural disasters, venue closure, government restrictions, transport disruption, supplier or shipping delays, customs delays, industrial action, power failures or similar unforeseen events.

  • Were reasonably possible, TJS will work with the Client on alternative arrangements.

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11. PHOTOGRAPHY & PRIVACY

  • TJS may photograph completed installations for portfolio, website and promotional purposes, subject to applicable privacy requirements.

  • Clients who do not wish their installation to be used for marketing should notify TJS in writing before installation.

  • Personal information will be handled in accordance with applicable Singapore data-protection requirements.

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12. GOVERNING TERMS

  • These Terms are governed by the laws of Singapore.

  • Any dispute should first be addressed directly with TJS in good faith before further dispute-resolution proceedings are considered.

  • Where a project-specific quotation, invoice or written agreement contains terms that differ from these general Terms & Conditions, the project-specific document will prevail to the extent of the inconsistency.

  • TJS reserves the right to update these Terms & Conditions from time to time.

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TWINKLE JINGLE SERVICES

Event Planning | Weddings | Festive Décor | Corporate Events | Commercial Installations | Shop Products

Email: twinklejingleservices@gmail.com
Tel: +65 8339 2574
Website: twinklejingle.net

YOUR VISION. OUR EXPERTISE. SEAMLESS EXECUTION.

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These website Terms & Conditions are a general business document. Specific quotations, contracts and applicable Singapore consumer laws may contain additional rights, obligations or project-specific terms.​

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