Services Terms & Conditions

Site Recce & Event Planning Booking Policy

Booking a site recce service for your home, corporate or wedding venue will only book a Twinkle Jingle Services' staff to recce in-person and receive a thorough briefing of your project or event planning needs. Proposals and designs in this initial stage will be reference images; no customised designs will be provided. A comprehensive customised quote for actual design mockups and decor installation will be sent as a result of the on-site visit.

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You may book an on-site consultation up to 2 days in advance, so that our staff may be fully available to attend your appointment. To reschedule or postpone your on-site consultation, please give us 24 hours' notice to avoid disappointment and confusion. Should you be delayed or unavailable, you may contact us directly at 8339 2574; however do note that cancellation without 24 hours' notice is non-refundable.

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Fees & Payment Terms

Service cost is detailed in quotation - including décor setup, decoration, installation, delivery, design/mock-up, site visit, and alteration charges. Tax is included.

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Deposit & Payment Schedule

Please allow up to 6 weeks of lead-time for complete curation and creation of desired decorations and services, due to shipping of certain products from overseas.

 

Non-refundable deposit required to confirm booking. Balance is due before installation.

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Installation & Dismantling

Delivery and installation of decor takes between 2 to 4 business days after confirmation upon successful payment.

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Changes to the prior agreed upon date/time of installation must be requested 5 days in advance.​

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Changes to the prior agreed upon date/time of dismantling may be subject to a $350 surcharge.

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Cancellations & Refunds

Client cancellation after confirmation of design and decoration services -

• 28 days before: Full refund minus admin fees.    

• 14-28 days before: 50% refund.

• < 14 days before: No refund.

Costs for designs, materials, or labour are deducted from refunds.

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Twinkle Jingle Services' cancellation after confirmation of design and decoration services:

• Full refund; no liability for cancellation-related damages.

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Liability & Damage

Twinkle Jingle Services is not responsible for property damage unless caused by negligence during installation. Clients will be responsible for maintenance and keeping decorations intact post-installation; costs to reinstate damaged parts will be borne by the client.

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Fire Hazard & Safety

Twinkle Jingle Services is not liable for fire-related incidents caused by decorations or lighting. Clients are advised to ensure electrical safety and avoid placing items near heat sources. Clients will assume responsibility for post-installation maintenance and safety.

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Natural Disaster & Force Majeure

Twinkle Jingle Services is not liable for delays or failure due to unforeseen events (e.g., natural disasters).

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Service disruptions will be communicated to you with alternative arrangements. No refunds for completed work.

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Intellectual Property & Design Rights

Customised decorations and designs remain the property of Twinkle Jingle Services and are proprietary and protected. Unauthorised replication, copying or sharing without prior consent is prohibited.

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Governing Law & Dispute Resolution

Disputes will first be attempted to be resolved internally, then via mediation or arbitration in Singapore.

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Marketing & Publicity

Twinkle Jingle Services may use photos/videos of the installation for promotion. Clients can use media with credit to Twinkle Jingle Services. Opt-out available with written notice before installation. For more info, you may read the full Privacy Policy on our website.