Booking & Cancellation Policy

Booking & Cancellation Policy – Twinkle Jingle Services At Twinkle Jingle Services (TJS), we deliver a premium, seamless, and stress-free festive experience for homes, offices, and corporate spaces across Singapore. Every tree and décor installation is designed to be memorable, elegant, and hassle-free. Design & Deposit Tree designs are provided only after deposit payment; before this, reference images are shared. Deposits secure your preferred tree, design, and installation date. All designs are exclusive to TJS and cannot be copied or reproduced. Site Recce & Confirmation A site recce is required for corporate, large-scale, or complex setups; fees apply. Artificial trees: confirm ≥7 days in advance Live trees: confirm 2–4 weeks in advance (shipment lead time included) Rush bookings are available at checkout; additional fees apply. Rental Periods & Fees 45 Days (Standard): included 60 Days: +10% of rental fee 90 Days: +20% of rental fee All prices include delivery, professional setup, and teardown. Installation and removal dates must be indicated at checkout. Rush & Priority Fees Live tree orders within 10 days: +20% of rental fee Artificial tree orders within 3 days: +20% of rental fee Priority decoration installation within 3 days: +25% of installation fee Weekend installations: +25% of installation fee Fees are added to your quote after booking confirmation; availability is subject to operational capacity. Special Requests & Amendments All requests and information must be submitted within the quote validity and before setup date. Requests after setup will incur additional daily manpower fees.